Refund and Returns Policy
We accept returns for exchange, refund or in-store credit within 30 calendar days after delivery. The original sales receipt must accompany all returns, and items must be in new, unaltered and unused condition — without signs of wear or damage, in the original packaging.
- Exchanges and in-store credit: no restocking fee.
- Cash or credit-card refunds: a 25% restocking fee applies to returned items that are not damaged and not being exchanged.
- After 30 days, returns are not accepted; at our sole discretion we may offer an exchange or store credit.
- Special-order and custom items are not returnable unless the item’s listing states otherwise.
Damaged, defective or incorrectly shipped items
If an item arrives damaged, is defective, or isn’t what you ordered, contact us immediately at (877) 697-6272. These items qualify for exchange, full store credit or a full refund. Refunds are issued after we receive and inspect the returned item.
Before you return a part
Most returns happen because of fitment — save yourself the trip and call (877) 697-6272 with your crane’s model and serial number before ordering, and we’ll confirm the part number.